ation, training and collaboration. Online survey targeting 152 university librarians were conducted, and the number of responses was 69(45%). Analysis using simple tabulation and correlation analysis was performed. As a result, problem items that were related to communication channels were “response,” “information shortage,” “inadequate communication,” and influence of “budget decrease.” The problem items were improved and the respondents recognized that “they were not heavy.” 
On the other hand, problem items that were not related to communication channels were “excessive expectations,” “insufficient participation,” “time constraints,” and “shortage of staff.” These problem items were caused by factors other than the ones related to special support personnel. The problem items were not improved and the respondents recognized that “they were heavy.” It was suggested that other approaches than communication channels were necessary.